Shipping & Pick-up Policy
Shipping
We ship from Texas. We do not use a fulfillment center, we ship all our own packages directly from our apothecary.
We ask that customers allow 3 business days for their order to process before shipping. Please note that we do not ship on Saturdays, Sundays, or holidays. Standard Priority USPS delivery time is currently averaging 5 to 7 days due to USPS delays.
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We offer shipping options for USPS, UPS and other expedited shipping. Once a shipping method is selected at check-out, the price is calculated before finalizing the order. Shipping costs vary depending on package weight and destination location in proximity to our warehouse in Delaware. The required 3 day processing time applies even when selecting rush shipping, however we do try to give priority to customers that selected rush shipping. After an order is shipped, we send an email confirmation with tracking information.
(Please check all spam and junk e-mail folders for any missing notifications.)
As a small business, we appreciate your patience. We can make sure packages ship in a timely fashion but actual delivery times are beyond our control.
If an order is returned due to a wrong address that you inserted, or the package is undeliverable, you will be required to pay new shipping fees to have your package re-sent.
Please double check your shipping address before confirming your order!
Lastly, we do our best to re-use packing material and boxes to save our planet.
Pick-up
If you choose to pick-up your order from the Mueller or Bell Farmer's Markets, a "ready to pick-up" email will be sent so that you know that your order will be ready the following weekend. Orders placed after Thursday at 5:00pm may not be ready this weekend, so please check your email.
(Please check all spam and junk e-mail folders for any missing notifications.)
If you are not able to pick-up the order, please notify us through our contact page to make other arrangements to get your order. If your order needs to be sent out or delivered, an invoice may be emailed to pay for shipping/delivery fees.